FAQ’s

Sunsai Tours Cambodia

All the fine print that you don’t want to read but you know it’s important…


Payment

Once you made a booking for a Sunsai Day Tour and you booking is confirmed you will be required to pay the full amount to Sunsai Tours at Check-In on the day of departure in cash. The Sunsai Packages, Cambodia Tours and group travel tours require a 50% deposit after your received your booking confirmation. The second deposit amount of 50% is to pay 1 month before tour starts. If your booking date is less than a month from the departure day you have to pay 100% after you received your booking confirmation.

Tour Inclusions

Each Sunsai Tour includes different services in terms of included activities, meals and transport. These details are included on the tours web page. Sunsai Tours reserves the right to change inclusions as listed due operational or other factors.

Cancellation By You

Should you choose to cancel a booking, Sunsai Tours must be notified by email or by phone.
The following cancellation fees apply for the Sunsai day tours:
- Day before departure (before 18:00 local time) no cancellation fee apply
- Day before departure (after 18:00 local time) 50% cancellation fee apply
- Cancellation on day of departure or 'No Show', 100% cancellation fee apply
The following cancellation fees apply for the Sunsai Packages:
- 90 to 31 days before departure, loss of 0% of tour cost.
- 30 to 7 days before departure, loss of 50% of tour cost.
- 7 days or less before departure, loss of 100% of tour cost.
The following cancellation fees apply for the Sunsai Cambodia Tours and multi day tours:
- 90 to 31 days before departure, loss of 25% of tour cost.
- 30 to 7 days before departure, loss of 50% of tour cost.
- 7 days or less before departure, loss of 100% of tour cost.

Cancellation by Sunsai Tours

In the event that Sunsai Tours cancel a tour, notification will be given no less than 7 days before the departure date of the trip. Sunsai Tours will return all money paid for the tour cost. Sunsai Tours are not liable for any other money paid, including flight ticket purchases or accommodation bookings. Please note this excludes cancellations due to conditions outside Sunsai Tours control such as natural disaster, political instability, etc. In such an event no money will be returned by Sunsai Tours and you will to make a claim on your travel insurance.

Itineraries

Sunsai Tours reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from weather, safety, changed local conditions, disease or natural disaster. The tour leader or guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Sunsai Tours.

Insurance

It is a condition of participating in a Sunsai Tours tour that each traveller holds travel insurance for the duration of the trip. Insurance must include comprehensive medical and emergency evacuation.

Personal Responsibility

Due to the nature of the style and locations that Sunsai Tours operate in, Sunsai Tours and their guides, leaders, and support staff do not accept any responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such adventure trip organized by Sunsai Tours.

Photos and Marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

Privacy Statement

Your personal information Sunsai Tours collects with your booking will not be provided to third party suppliers. Your email address will not be shared with anyone.

Helmets for the Sunsai Motorbike Tours

It is required that a motor bike helmet be worn by all riders when operating a motorbike throughout a Sunsai Tours. Failure to wear a helmet will result in the customer not being allowed to ride or cycle as a part of the tour program.



By booking a Sunsai Tours tour you agree to the terms and conditions as read.

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